Refund policy
Return & Refund Policy
At HomeWares Hub, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and unworn
- Include its original packaging and tags, where applicable
- Include proof of purchase or your order information
How to Request a Return
To request a return, please contact us at:
Please contact us before sending any item back. We will review your request and, if approved, provide you with the appropriate return instructions and return address.
Items returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at homewareshub@hotmail.com with your order details and, where appropriate, photos of the issue.
We will review the issue and work with you to determine the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Certain personal-care or hygiene products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
Sale items may also be subject to specific return conditions stated at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product, size, or variant, please contact us first.
Where an exchange is appropriate, we may ask you to return the original item and place a new order for the replacement item.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to reflect the refund in your account.
If you have not received your refund after the applicable processing period, please contact us at:
Return Shipping
Return shipping arrangements and responsibility for return shipping costs will be communicated to you when your return request is reviewed.
Please do not send products to an address without first contacting us and receiving return instructions.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
HomeWares Hub
Email: homewareshub@hotmail.com